Orders & Returns
Do you accept returns?
We do! You can find our return policy here.
How long will it take to receive my order?
You can find our shipping policy and delivery timelines here.
Do you have an incentive for first time purchasers?
Customers who opt in to our email list will receive a one-time use promotional code at the time you opt in.
Are any items excluded from promotions?
Certain items may be excluded from promotions and will be communicated in the promotion’s disclaimer.
Can I apply a promotional code to an order I’ve already placed?
Unfortunately, we cannot retroactively apply promotional codes to past orders.
Do you offer price adjustments on recently purchased products that go on sale?
If products are marked down after you’ve placed an order (excluding final sale items), written requests for price adjustments will be honored up to 7 days from the original purchase date, and only for items purchased on our website. Price adjustments (excluding taxes) are issued in the form of store credit as an e-gift card to be used on a future purchase on our website. We are only able to make a price adjustment while the lower price is still available, and cannot price match expired sale prices. There will be no price adjustments for shipping or items marked as final sale. There will also be no price adjustments for orders placed before or after a promotional period in which a promo code might be used to discount an order, such as holiday.
Do you charge upon order placement or order shipment?
Currently, we charge upon order placement. This includes items marked as pre-order or with a future shipping date.
What do I do if I receive a damaged or defective item?
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a return label for sending back the merchandise. A replacement item will be sent, if available, upon receipt with the condition that original merchandise has not been worn or washed.
What methods of payment do you accept?
We accept Visa, Mastercard and American Express. We also accept payment via Apple Pay, Google Pay, Shop Pay, Facebook Pay, and Paypal.
Why was my credit card declined?
Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check this, and if that does not work, please send us an email at email@example.com.
It looks like I was charged multiple times.
Unless you received an order confirmation, we did not charge your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.
Who do I contact for press inquiries?
For all press inquiries please contact firstname.lastname@example.org.